Software Maintenance
If you are running custom software and need its regular and reliable maintenance covering a broad variety of activities such as system and infrastructure monitoring and administration, security audit and control, database maintenance and administration, quality assurance and bug fixing, UI/UX recommendations and updates as well as IT consulting including expert opinion and independent advice related to software life cycle, then software maintenance service from SSA Group is what you need.
Based on a broad variety of SSA Group pool of competencies, our software maintenance service covers a wide range of solution types including web, desktop, mobile, cloud solutions and databases.
Paying a fixed monthly fee, you get access to a dynamically allocated team with numerous competencies that will handle your maintenance requests of any type and complexity as if it was your own team organized by a dedicated project manager.
Client cases
Outsourcing of non-core business activities
Switching from software development to regular software use
Lack of resources
Lack of software expertise
Variety of required competencies is too broad
Software maintenance beyond regular working hours
Activities
Bug Fixing
- Analysis of bug reports from users and system logs
- Bug fixing
- Modifications in the database
- Update of SDKs, libraries and frameworks, etc.
Quality Assurance
- Manual QA
- Automation QA
- Testing of changes
DevOps
- Installation of software
- Performance optimization
- Modifications in software configurations
- Update of the system and its components
- Cloud infrastructure
- Hardware configuration
- Backup & Restore
- System administration
- CI/CD
Database Administration
- Data export from databases
- Data import to databases
- Reports generation
- Backup/Restore
- Profiling
- Data merge
- Migration
- Rescue
- Repair
Security
- Scheduled checkups according to security check-lists
- Firewall configuration
- Attacks blocking & prevention
- Fraud detection & prevention
System Performance Monitoring
- Hardware resources (CPU, RAM, HDD, etc.)
- Software resources (pools, cache, etc.)
- Network resources (bandwidth, traffic, etc.)
- Failures (deadlocks, bottlenecks, etc.)
License Management Monitoring
- Insuring the use of appropriate third-party subscriptions and/or licenses
- Insuring third-party subscriptions and/or licenses validity
- Assistance in communication with third-party providers
UI/UX
- Minor updates (logos, banners, fonts & colours, usability features, etc.)
Consulting
- Requirements collection, clarification and formulation
- Estimation of new projects & features
- Ad-hoc training
How to start
How we work
Our clients
Maintenance Packages
How to choose the software maintenance package?
The suggested maintenance package is following below.
Please book a call to proceed.
Take a survey to find out what maintenance package fits your needs
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