Software Maintenance Service
If you are running custom software and need its regular and reliable maintenance covering a broad variety of activities, then software maintenance service from SSA Group is what you need. This service covers infrastructure monitoring and administration, security audit and control, database maintenance and administration, quality assurance and bug fixing, UI/UX recommendations and updates as well as IT consulting, including expert opinion and independent advice related to the software life cycle.
Based on a broad variety of SSA Group pool of competencies, our software maintenance service covers a wide range of solution types including web, desktop, mobile, cloud solutions and databases.
Paying a fixed monthly fee, you get access to a dynamically allocated team with numerous competencies that will handle your maintenance requests of any type and complexity as if it was your own team organized by a dedicated project manager.
Client cases
Outsourcing of non-core business activities
Switching from software development to regular software use
Lack of resources
Lack of software expertise
Variety of required competencies is too broad
Software maintenance beyond regular working hours
Our software maintenance services
Our application maintenance services are designed to ensure the smooth operation of your business applications. Our services include:
Bug Fixing
- Analysis of bug reports from users and system logs
- Bug fixing
- Modifications in the database
- Update of SDKs, libraries and frameworks, etc.
Quality Assurance
- Manual QA
- Automation QA
- Testing of changes
DevOps
- Installation of software
- Performance optimization
- Modifications in software configurations
- Update of the system and its components
- Cloud infrastructure
- Hardware configuration
- Backup & Restore
- System administration
- CI/CD
Database Administration
- Data export from databases
- Data import to databases
- Reports generation
- Backup/Restore
- Profiling
- Data merge
- Migration
- Rescue
- Repair
Security
- Scheduled checkups according to security check-lists
- Firewall configuration
- Attacks blocking & prevention
- Fraud detection & prevention
System Performance Monitoring
- Hardware resources (CPU, RAM, HDD, etc.)
- Software resources (pools, cache, etc.)
- Network resources (bandwidth, traffic, etc.)
- Failures (deadlocks, bottlenecks, etc.)
License Management Monitoring
- Insuring the use of appropriate third-party subscriptions and/or licenses
- Insuring third-party subscriptions and/or licenses validity
- Assistance in communication with third-party providers
UI/UX
- Minor updates (logos, banners, fonts & colours, usability features, etc.)
Consulting
- Requirements collection, clarification and formulation
- Estimation of new projects & features
- Ad-hoc training
How to start with our application maintenance service
Embarking on a partnership with SSA Group is straightforward:
How our application maintenance company works
Our clients
Maintenance packages
Agreement
Software Maintenance service is provided under the terms of the Software Maintenance Agreement.
How to choose the software maintenance package?
The suggested maintenance package is following below.
Please book a call to proceed.
Take a survey to find out what maintenance package fits your needs
FAQ
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How does your software maintenance company help businesses?
Our software maintenance company provides end-to-end maintenance of custom software solutions, including security management, database administration, software updates, and bug fixing. Partnering with a reliable provider like SSA Group ensures that businesses can focus on their core operations while maintaining software reliability.
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How often should software be maintained?
Software should be maintained regularly based on business needs and technological advancements. Routine maintenance includes security patches, performance updates, and compliance checks to ensure long-term stability.
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How do you ensure data security during mobile app maintenance service?
Our software maintenance company follows strict security protocols, including firewall configurations, fraud detection, attack prevention, and compliance checks to keep your data safe.
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How does software maintenance improve business efficiency?
Regular software application maintenance services prevent system failures, reduce downtime, enhance user experience, and ensure smooth business operations. It allows businesses to maintain operational efficiency without software-related disruptions.
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What happens if I don’t maintain my software regularly?
Neglecting maintenance can lead to performance degradation, security vulnerabilities, compatibility issues, and costly downtime. Regular maintenance helps prevent these risks.
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Is software maintenance necessary for all types of businesses?
Absolutely! All types of businesses benefit from regular maintenance as it prevents unexpected failures, improves security, and ensures smooth operations with minimal downtime.
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How does SSA Group handle emergency software issues?
Our software maintenance team provides rapid response support, offering immediate bug fixes, system recovery, and security patches to minimize downtime.
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What are the different types of software maintenance?
Software maintenance includes corrective (fixing bugs and errors), adaptive (updating software for new systems or regulations), perfective (enhancing functionality and performance), and preventive (proactively addressing potential issues to ensure long-term stability) types.
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How do you ensure minimal downtime during maintenance?
Our software maintenance company uses structured maintenance schedules, real-time monitoring, and backup systems to minimize disruptions and keep your software operational.
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How does SSA Group handle software documentation?
Our software maintenance team ensures that all updates, patches, and modifications are well-documented for future reference and compliance.
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